Shipping & Returns.

 

WHERE DO YOU SHIP?

We ship to the United States and the to entire globe. 

Other select international countries – these orders will ship from the United States and can take up to four weeks to arrive. Shipping costs for international orders are calculated at checkout and applicable taxes/duties are the responsibility of the customer.

WHEN WILL MY ORDER SHIP?

Please allow 3 business days (Monday to Friday, excluding public holidays) for us to receive and process your order. Any order received after 12:00 PM PT will begin processing the following business day. (Please note: If the order is placed after 12:00 PM PT on Friday, it will begin processing on the following Monday.)

WHERE DO YOU SHIP FROM?

Orders ship from different locations depending on where the order is being routed to:

United States and The Globe: Orders ship from Los Angeles, California

HOW MUCH DOES SHIPPING COST?

The rate charged for the shipping of your order is based on the weight of your products and location. Before confirming your order in checkout, you will be shown the cost of shipping.

HOW DO I PLACE A RETURN OR EXCHANGE?

To start a return or exchange in the United States, please email David@un8brands.com with your order number and the products you'd like to return or exchange.

We're sorry you didn't love it.

WHAT’S YOUR RETURN POLICY?

We accept returns and exchanges within 14 days of purchase. Items must be unused in their original carton packaging – we do not accept returns of used items. Select exploratory sets are final sale, as noted on their product pages.

You will be refunded the full amount of the items, minus a 15% restocking fee to cover shipping. We are not able to refund the original shipping charges as these are paid directly to the carrier.

We are only able to accept returns from orders placed on laurel bathhouse.com. Please contact the original point of purchase for orders placed from other retailers.

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

In some circumstances, our customer support team may need to review your return request – please allow 7-12 business days to review. Once a return is dropped off and scanned by the shipping carrier, the return is processed – credit card refunds usually take 3-10 business days to appear on your statement.

WHAT DO I DO IF I AM MISSING AN ITEM FROM MY ORDER?

Please email David@un8brands.com within 48 hours of receiving your order with a photo of everything you received and the packaging. We'll make sure that you receive everything you've ordered.

WHAT DO I DO IF MY PACKAGING IS MISSING?

If your order has been marked as delivered, but you haven't received it, please wait 3 business days before reaching out to David@un8brands.com . Carriers sometimes preemptively mark a package as delivered before they actually complete the delivery. We also recommend checking with your building management, concierge, mailroom, or neighbors to see if they received the package for you.

We accept returns and exchanges within 30 days of purchase. Items must be unused in their original carton packaging. 

You will be refunded the full amount of the items, minus a 15% restocking fee and the fee to cover return shipping. We are not able to refund the original shipping charges as these are paid directly to the carrier. 

Please contact the original point of purchase for orders placed from other retailers.

*Select exploratory sets are final sale, as noted on their product pages and are ineligible for return or exchange.

Please note that once proof of delivery is attached to a tracking number, Laurel Bath House is not responsible for lost, damaged, or stolen items. all risks are assumed by the courier. 

To start a return, you can contact us at david@un8brands.com. Please note that returns will need to be sent to the following address: 16140 Leadwell Street, Van Nuys California 91406

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at david@un8brands.com.

Opened Personal Care Products; No Waivers

Due to health, hygiene, and safety requirements, all personal care products (including, without limitation, fragrances, body wash, deodorant, lotions, and similar items) once opened, used, unsealed, or otherwise not in their original, unopened condition is not eligible for return, exchange, or refund for personal preference, dissatisfaction with scent/feel, allergic reaction, sensitivity, or for any other reason that falls outside quality control. By purchasing, you acknowledge that individual reactions and preferences vary and you assume responsibility for selecting products appropriate for you.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at david@un8brands.com.